IT Support & Help Desk – Get Support Now

Already spoken to one of our technicians? Enter the code they gave you and we'll connect straight to your screen.

How it works

Enter the code provided by your IT support technician and click the arrow key. What happens next depends on the computer you're using.

Windows

A small app will be downloaded to your computer which you then need to double-click on to run.

Apple macOS

Click 'Launch App' and follow the instructions.

Don't have a code?

01869 866555

Enter your code

Type the code your technician gave you into the box below, then press the arrow.

What a remote session lets us do

Once you are connected we can see your screen and, with your permission, control the mouse and keyboard to work through the problem with you. It is usually far quicker than describing a fault over the phone, and you can watch everything we do as we do it.

A session started from this page only begins when you enter a code that one of our technicians has given you, and you can end it at any point.

Before you connect

Have the computer with the problem in front of you, and close anything you would rather we did not see. If the fault involves a particular file or program, open it first so we can look at it straight away.

If the machine will not start, or you cannot get online at all, call us on 01869 866555 instead. Remote support needs a working internet connection at your end.

Support hours and what happens next

Remote sessions run during support hours, Monday to Friday, 9:00am to 5:30pm. Outside those hours, email support@readytec.co.uk and we will pick it up the next working morning.

Most issues are dealt with in the session itself. If something needs more time, a part or a visit, we will tell you what is involved before going any further.

Not sure what you need?

If you're stuck, or you're not yet a customer, give us a call and we'll point you in the right direction.
Contact Us Call 01869 866555